Q: What is an eStatement?
A: An eStatement is an electronic version of your statement with images available online via our secure site. You can view and print your statement right from your computer, avoiding the wait for traditional mail and ending paper clutter.
Q: What are the benefits of switching to eStatements?
A: By making the switch to eStatements, you can:
1. Access your financial information 24 hours a day from anywhere you have access to the Internet.
2. Reduce the risk of mail fraud and identity theft that comes with paper delivery.
3. Get organized and reduce the clutter of paper statements.
4. Help to protect the environment.
Q: Are check images available with my eStatement?
A: Yes, front side only.
If you need a copy of the back of the check please call customer service at 781-878-0045
Q: When can I view my eStatement?
A: You can log in to view eStatements at any time! Your current eStatement will be available within two business days after your statement cycle ends. We will send you an email alerting you that your eStatement is ready for viewing. Your previous eStatements are available to you online immediately!
Q: Will my eStatement look the same as my paper statement?
A: Yes, your eStatement looks exactly like your paper statement.
Q: Will I still receive my paper statements once I enroll in eStatements?
A: No. Once you enroll for eStatements, you will no longer receive a paper statement.
Q: How do I save my eStatement for future reference?
You can save them to your computer if you wish and they will be available on our web site for a rolling 18 months. Statements that are not available online can be requested by phone at 781-878-0045. Abington Bank keeps copies of statements for seven years.
Q: Will I be able to print my statement and check images?
A: Yes. Once you open the eStatement, you will be able to print it just like you print any document on your computer.
Q: Can I access an eStatement for all of my accounts?
A: Checking and savings accounts, Mortgage and Consumer Loans are available online for each account enrolled.
Q: Is there a charge for eStatements?
A: There is no charge. eStatements are free!
Q: What if I change my email address?
A: You can update your email address when you initially sign up for eStatements. After your enrollment, if your email changes, you will need to notify us to continue receiving the email notice that your latest eStatement is available. This can be done in the “Options” section of the online banking web page or by contacting the bank at 781-878-0045.
Also view our other FAQ sections:
6 Harrison Avenue • Abington, MA 02351
781.878.0045 • 781.878.9764 fax
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